Privacy Policy

Last updated: [July 2026]

Nelders Real Estate is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and manage data in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

Information We Collect

Property Owners: Contact details, bank account information for disbursements, property details, and identification for financial reporting.
Tenants: Contact details, employment history, financial situation for affordability checks, identification, and references for tenancy applications.
Website Visitors: IP addresses, browser types, and navigation patterns through cookies and analytics.

How We Use Your Data

We use your personal information to facilitate property management services, process tenancy applications, communicate property updates, and comply with Australian regulatory requirements. This includes managing rent payments, maintenance requests, and financial reporting for owners.

Cookies and Analytics

Our website uses cookies to enhance user experience and analyze site traffic. This data helps us understand how visitors interact with our content. You can manage cookie preferences through your browser settings, though some features may be limited.

Email and SMS Communications

We utilize email and SMS to provide essential management updates, maintenance coordination, and optional marketing communications. You may opt-out of marketing messages at any time using the functional unsubscribe link provided.

Third-Party Service Providers

Personal information may be disclosed to vetted third parties, including maintenance contractors, professional advisors, tenancy database operators, and cloud storage providers. We take reasonable steps to ensure these providers align with Australian privacy standards.

Data Security and Retention

Data is stored securely using industry-standard encryption and physical security measures. We retain information for the duration of the business relationship and as required by Australian law (typically 7 years) before secure deletion.

Your Rights

Under Australian privacy law, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and in certain circumstances, request data deletion. To exercise these rights, please contact us using the details below.

Complaints and Contact Details

If you have any questions or wish to lodge a complaint regarding our privacy practices, please contact our Privacy Officer at:

Nelders Real Estate
Email: neldersrealestate@gmail.com
Phone: 0426 112 533